Privacy Policy

To provide an online casino service, King Johnnie Casino may handle information supplied by a player, information created through use of the website and information received from service providers. The type and amount of information collected may depend on the services used, the player’s account activity and the checks that must be completed.

Account and personal details

This may include a player’s name, date of birth, contact details, account login information, preferences and other information provided when registering or updating an account. We may also keep records of communications with support, questions submitted through the website and information needed to respond to a request.

Verification and identity information

Where verification is required, we may handle identity documents, proof of age, proof of address and other information used to confirm that an account belongs to the person using it. Information may also be checked to help prevent fraud, account misuse, money laundering, unauthorised access and other unlawful activity. Players should only provide accurate information and should not send documents belonging to another person.

Payment and transaction records

We may keep records relating to deposits, withdrawals, gaming activity, account balances, payment methods and transaction history. Payment information may be processed by specialist payment providers. Depending on the payment method, we may receive limited payment details or confirmation rather than complete card or banking information. Transaction records help us operate the account, resolve queries, identify unusual activity and meet applicable obligations.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected, such as an IP address, device type, browser type, operating system, language settings, approximate location, pages viewed, session information and interaction data. We may also use cookies and similar technologies to remember settings, support essential website functions, understand website performance and improve the player experience.

Information is used only for legitimate operational, security, legal and service-related purposes. The main reasons we may use information include:

• Creating, maintaining and administering a player account.
• Providing casino services and making website features available.
• Confirming identity, age and eligibility where checks are required.
• Processing deposits, withdrawals and other account transactions.
• Detecting and preventing fraud, collusion, money laundering, cyber threats, account takeover and other misuse.
• Responding to support requests, complaints and other communications.
• Maintaining website security, reliability and technical performance.
• Understanding how the website is used and improving its content, services and user experience.
• Sending service messages, account notices and other communications needed to operate the account.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account details may be considered alongside transaction or device information when assessing account security. We do not ask players to provide information that is unrelated to the operation of the service, verification, security, support or applicable obligations.

Marketing choices

Players may receive promotional information only where this is permitted and appropriate. A player can withdraw consent to marketing at any time by contacting support@kingjohnnieaustraliacasino.com. Players may also use an unsubscribe option included in a marketing message where one is available. Service and security communications may still be sent when they are necessary for an account or transaction.

Information may be shared with trusted service providers when they need it to perform services for the website or its players. These providers may support identity verification, payment processing, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect the rights and safety of players or others, investigate suspected misconduct, enforce website terms or support a legal claim. Information may be transferred or accessed from locations outside Australia where service providers or technical infrastructure are based. Appropriate measures should be used to protect information when this occurs.

Protecting information

Reasonable technical and organisational measures are used to help protect information from unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, authentication processes, monitoring, secure connections and internal handling procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this Privacy Policy, to manage an account, resolve disputes, protect the service or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate removal of every record. Account closure may also affect access to services, transaction history or information that is required for compliance, security, fraud prevention, dispute handling or record keeping.

Cookies are small files or similar technologies stored on a device when a website is visited. Some are needed for essential functions, such as keeping a session active, remembering choices, supporting account security and helping pages work correctly. Other cookies or similar tools may help us understand website traffic, remember preferences, measure performance or improve content.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block some or all cookies, receive a notification before a cookie is stored or remove existing cookies. If essential cookies are blocked, some website features, account functions or login processes may not work properly. Cookie settings can usually be changed at any time, but the effect may differ depending on the browser and device.

Information collected through cookies may be considered together with other technical or account information for security, service operation, analysis and improvement. Where consent is required for a particular type of cookie or similar technology, the relevant choice should be presented through the website or the player’s browser controls.

Subject to applicable requirements and reasonable identity checks, players may have rights relating to the personal information held about them. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing.

To exercise a privacy right or ask a question about the handling of personal information, contact support@kingjohnnieaustraliacasino.com. Please explain the request clearly and provide enough information for the relevant account or records to be identified. We may need to confirm the requester’s identity before providing information or making changes. This helps protect accounts from unauthorised requests.

• Access: request a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for information to be deleted where it is no longer required and retention is not required for legal, security or other legitimate purposes.
• Marketing consent: withdraw consent to promotional communications at any time. This does not necessarily stop essential service or security messages.

A request may be refused, limited or delayed where this is permitted or required, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation. If this occurs, an explanation will be provided where appropriate.

Updates to this Privacy Policy

This Privacy Policy may be updated when services, technologies, legal requirements or information-handling practices change. The current version will be made available on the website. Players should review this page from time to time so they understand how information may be handled. Continued use of the website after an update may indicate acceptance of the revised policy where this is permitted.