King Johnnie Casino Terms & Conditions

These Terms & Conditions apply to your use of the King Johnnie Casino website, related pages, games and services. They form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should also read any notices, game rules, promotion terms, payment instructions and responsible gambling information displayed on the website. Those materials may contain additional requirements and are included in these Terms & Conditions when they apply to your use of a particular service.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether online gambling is lawful for you and for complying with all laws that apply to your use of the website. King Johnnie Casino does not invite anyone to use the service where doing so would be unlawful.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The latest version will be published on this page. If you continue to use the website after an update is published, that use may be treated as acceptance of the revised terms. You should review this page regularly.

Website availability

The website is provided on an availability basis and may be changed, suspended or withdrawn without notice where reasonably necessary. Access may be interrupted by maintenance, technical issues, security concerns, events outside reasonable control or other operational reasons. We do not guarantee that the website will always be available, error-free or compatible with every device or connection.

You must provide accurate, complete and current information when opening or using an account. You must update your details if they change. Information may be checked for identity, age, location, payment ownership, fraud prevention, responsible gambling or other compliance purposes.

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. An account must be used only by the person whose details are registered on it. You must not open an account for another person, allow another person to use your account or use an account belonging to someone else.

• Keep your username, password and other security information confidential.
• Use a strong password and take reasonable steps to prevent unauthorised access.
• Tell the operator promptly if you suspect that your account or payment details have been compromised.
• Do not create duplicate, misleading or fraudulent accounts.
• Do not use the website for unlawful activity, money laundering, fraud or any other improper purpose.
• Accept responsibility for activity carried out through your account unless it resulted from a proven security failure outside your reasonable control.

We may ask for documents or further information before allowing continued access, processing a transaction or completing a withdrawal. If requested information is not supplied, is inaccurate or cannot be verified, access to some or all services may be restricted while checks are completed.

Suspension and closure

An account may be suspended, restricted or closed where there is a suspected breach of these terms, concerns about identity or payment activity, suspected fraud, a responsible gambling concern, a legal requirement or another legitimate operational reason. We may also refuse an account application or limit access where permitted by applicable law.

If you wish to stop gambling, you may request account closure or use any available self-exclusion or timeout tools. Closing an account does not remove obligations that arose before closure, including obligations relating to lawful transactions, verification or investigations.

Only payment methods made available through the website may be used. You confirm that you are authorised to use the payment method and that funds used are lawfully yours. Payments may be subject to verification, processing checks, transaction rules and limits displayed at the relevant time.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes cannot be predicted or controlled by the operator. Past results, previous losses or game patterns do not improve the likelihood of a future result.

Withdrawal requests may require identity, payment or source-of-funds checks. The available withdrawal options, minimums, maximums, processing arrangements and any applicable conditions will be shown through the website or communicated during the transaction process. We do not promise a particular processing period where the timing depends on verification, payment providers, financial institutions or matters outside reasonable control.

You are responsible for checking transaction details before confirming a deposit, withdrawal or other account action. If you believe a transaction is incorrect or unauthorised, notify support as soon as possible with enough information to allow the matter to be reviewed.

Game rules and technical issues

Each game may have its own rules, features, stake information and result displays. You should read the relevant rules before playing. A game result recorded by the website's systems will generally be treated as the result of play, subject to investigation of any clear technical error, system failure or other issue requiring correction.

If a game or transaction is affected by an obvious error, malfunction or interruption, the operator may pause the service, investigate the event and take reasonable steps to correct the account or transaction record. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under Australian consumer law.

Gambling should be an enjoyable form of entertainment, not a way to make money or recover losses. Set a budget before you play, decide how long you will play and stop when your session or budget ends. Never gamble with money needed for everyday living, and do not gamble while distressed, impaired or under pressure.

• Take regular breaks and keep track of your deposits and play.
• Do not chase losses or increase stakes to try to recover money.
• Use available deposit, spending, time-out or self-exclusion tools where appropriate.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• If you are worried about your gambling, stop playing and seek independent help from an appropriate Australian support service.

King Johnnie Casino may use responsible gambling checks and account controls to help identify or reduce gambling-related harm. These measures may include questions about your activity, limits, cooling-off periods, account restrictions or exclusion arrangements. They are not a substitute for your own judgement or for professional support.

Privacy and information security

Personal information is handled in accordance with the applicable privacy notice and laws. Information may be collected and used to provide services, manage accounts, process payments, verify identity and age, prevent fraud, protect the website, meet legal obligations and support responsible gambling. Information may be shared with service providers or authorities where reasonably necessary and permitted or required by law.

Acceptable use

You must not misuse the website, interfere with its operation, attempt to bypass security, introduce malicious code, scrape content without permission, exploit a vulnerability or use automated systems in a way that has not been authorised. You must not upload or transmit content that is unlawful, threatening, abusive, deceptive or harmful.

The website, its design, text, graphics, logos, software and other content are protected by intellectual property rights. You may use the website only for personal, lawful and non-commercial purposes. You must not copy, modify, distribute, reproduce, reverse engineer or commercially exploit website content unless permission is given or the law allows it.

To the maximum extent permitted by law, you are responsible for your device, internet connection, security settings and costs associated with accessing the website. You are also responsible for reading information before confirming a transaction or playing a game.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to those rights, the operator is not responsible for losses caused by events outside reasonable control, your breach of these terms, unauthorised use of your account caused by your failure to protect account information, or reliance on information that was incomplete or not intended for your circumstances.

Questions and complaints

If you have a question, believe an account or transaction is incorrect, or wish to make a complaint, use the support channel made available on the website. Provide clear details, relevant dates and any supporting information. Complaints will be reviewed using the information available, and further information may be requested to verify your identity and investigate the issue.

Governing law

These terms are intended to operate subject to applicable Australian law and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. By using King Johnnie Casino, you acknowledge that responsible use, honest information and compliance with these terms are your responsibility.